Last updated: October 2025
1. Overview
Hot Ginger Couture (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This policy explains how we collect, use, disclose, and safeguard your information when you visit our website hotginger.com.au, make a purchase, subscribe to our newsletter, or otherwise interact with us online.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
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Contact details such as your name, email address, phone number, and postal address.
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Purchase information including billing and shipping addresses, payment details (processed securely by third-party gateways), and order history.
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Account information if you create an account on our site.
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Marketing preferences and form submissions, including newsletter sign-ups through Fluent Forms or email automation via FluentCRM.
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Technical data such as your IP address, browser type, and device information, collected automatically through cookies and analytics tools (e.g. Site Kit by Google).
We do not knowingly collect personal information from anyone under the age of 18.
3. How We Collect Your Information
We collect information when you:
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Place an order or create an account on our website (WooCommerce)
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Fill in a form or subscribe to our newsletter (Fluent Forms / FluentCRM)
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Contact us via email or social media
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Browse our site, where cookies and analytics tools collect usage data
4. How We Use Your Information
We use your information to:
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Process and deliver your orders
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Communicate with you about your purchase or enquiry
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Send you updates, offers, and news if you’ve opted into our mailing list
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Improve our website, products, and customer experience
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Comply with our legal obligations and prevent fraud
You may unsubscribe from marketing emails at any time using the link provided in each message.
5. How We Store and Protect Your Information
Your data is stored securely on password-protected systems and is only accessible to authorised personnel.
We use SSL encryption, secure hosting (via Hostinger), and standard security practices to protect your data.
No method of online transmission or storage is 100% secure, but we take all reasonable steps to safeguard your information.
6. Disclosure of Your Information
We may share limited information with:
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Service providers such as payment processors (Stripe, Square, or PayPal) and shipping partners for order fulfilment.
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Email and marketing platforms (FluentCRM, Fluent Forms, Google Workspace) to manage communications.
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Legal or regulatory authorities if required by law.
We do not sell or rent your personal information to any third party.
7. Cookies and Analytics
Our website uses cookies to improve your browsing experience and analyse site performance.
Cookies help remember your preferences and track anonymous traffic data through Google Analytics (via Site Kit).
You can disable cookies in your browser settings, but some site functions may not work as intended.
8. Your Rights
You have the right to:
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Access the personal information we hold about you
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Request correction or deletion of your personal data
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Withdraw consent for marketing communications
To exercise these rights, please contact us at info@hotginger.com.au.
9. Email Marketing
If you subscribe to our mailing list, we may send occasional updates about new products, promotions, or events.
Emails are sent through FluentCRM, hosted securely within our website system.
You can unsubscribe at any time using the link in any email.
10. Third-Party Links
Our website may include links to other websites (e.g., Instagram, Facebook, or partner pages).
We are not responsible for the privacy practices or content of those external sites.
11. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements.
The most recent version will always be available on this page with an updated date.
12. Contact Us
If you have questions, concerns, or requests about your personal information, please contact:
Hot Ginger Couture
Mornington Peninsula, Victoria, Australia
📧 info@hotginger.com.au